Terms and Conditions

Effective Date: 2/10/2026]
Company Name: Jackson Crawford

By enrolling in our services, you (“Client”) agree to the following Terms and Conditions. These terms are designed to create clarity, protect both parties, and ensure a professional working relationship.

1. Services Overview

Jackson Crawford provides automated reputation management and marketing support services designed to help businesses generate customer feedback, strengthen their online presence, and improve public engagement.

Services may include:

Automated review request delivery

SMS and email communications

AI-assisted review responses

Social media content creation

Google Business Profile support

Customer follow-up automation

Reputation monitoring

Marketing insights and analytics

Specific deliverables depend on the plan selected (Starter, Growth, or Authority).

We reserve the right to improve, modify, or update service features at any time to enhance performance or remain compliant with platform policies.

2. No Guarantee of Reviews, Ratings, or Business Results

While our system is designed to increase the likelihood of receiving customer feedback, we do not guarantee:

A specific number of reviews

Improved star ratings

Increased revenue

Search ranking improvements

Customer response rates

Business outcomes depend on many factors outside our control, including customer experience, market conditions, and operational quality.

3. Platform Compliance

Our services are intended to comply with major platform guidelines, including those of Google.

Clients agree NOT to:

Incentivize reviews in prohibited ways

Selectively request reviews in violation of platform policies

Misrepresent customer experiences

Upload contacts without proper consent

The Client is solely responsible for ensuring their customer contact lists were collected lawfully and with appropriate permission.

We are not liable for penalties, suspensions, or restrictions imposed by third-party platforms.

4. AI-Generated Content

Some services include AI-assisted responses or content generation.

By using our services, you acknowledge:

AI responses are automated and may require occasional human oversight

You are responsible for reviewing content if desired

We are not liable for how third parties interpret AI-generated responses

Clients may request adjustments to tone or style at any time.

5. Billing and Payment

Monthly Plans

Billed automatically every 30 days

Cancel anytime before the next billing cycle

No partial-month refunds

Annual Plans

Billed upfront at the discounted annual rate

Non-refundable once payment is processed

Remain active for the full annual term

Failure to maintain a valid payment method may result in service suspension.

6. Free “25 Review Boost” Campaign

Qualified businesses may receive a complimentary outreach campaign.

Eligibility requirements include:

Providing a legitimate past customer contact list

Confirming permission to contact those customers

Maintaining an active business presence

This promotion covers outreach efforts — not guaranteed review volume.

If 25 reviews are achieved, ongoing service requires enrollment in a paid plan to continue automation and reputation support.

We reserve the right to decline or discontinue this offer at our discretion.

7. Client Responsibilities

To ensure optimal performance, Clients agree to:

Provide accurate business information

Maintain operational customer service standards

Notify us of major business changes

Avoid interfering with automation workflows

Service performance improves when clients remain operationally responsive to customer needs.

8. Third-Party Integrations

Our services may integrate with external platforms such as:

Google

Booking systems

CRMs

Social media platforms

Messaging providers

We are not responsible for outages, API changes, platform restrictions, or feature removals beyond our control.

Temporary service interruptions do not constitute breach of agreement.

9. Usage Capacity

Plans are designed with generous usage thresholds appropriate for most businesses.

If usage patterns significantly exceed normal business activity, we reserve the right to recommend a plan upgrade to maintain service quality.

10. Social Media Content

We may create and publish social content derived from customer feedback.

Clients are responsible for notifying us of:

Brand restrictions

Compliance requirements

Industry advertising regulations

We are not liable for platform algorithm performance or engagement metrics.

11. Cancellation

Clients may cancel monthly services at any time.

Upon cancellation:

Future billing stops

Services remain active until the end of the billing cycle

Historical data retention is not guaranteed

Annual plans cannot be canceled mid-term.

12. Limitation of Liability

To the fullest extent permitted by law, Jackson Crawford shall not be liable for:

Indirect damages

Lost profits

Reputation fluctuations

Platform penalties

Business interruptions

Our total liability shall never exceed the amount paid for services in the preceding three months.

13. Indemnification

Client agrees to indemnify and hold harmless Jackson Crawford from any claims arising from:

Improper contact list usage

Misrepresentation of services

Violations of communication laws

Customer disputes

14. Service Modifications

We continually improve our systems. Features may evolve to maintain effectiveness and compliance.

Such updates do not reduce the overall value of the service.

15. Acceptance of Terms

By enrolling in our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.