TERMS OF USE

Booking Giant
Last Updated: January 4th, 2026

These Terms of Use (“Terms”) govern access to and use of the Booking Giant platform, website, mobile application, and related services (collectively, the “Services”), operated by Booking Giant (“Booking Giant,” “we,” “us,” or “our”).

By accessing or using the Services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and Business Use Only

The Services are intended solely for business use. You represent and warrant that:

You are acting on behalf of a business entity; and

You have authority to bind that entity to these Terms.

The Services are not intended for personal, family, or household use.

2. Description of Services

Booking Giant provides a white-labeled booking and communication platform, which may include:

Online appointment booking and calendar management

Google Business Profile booking integrations

Email and SMS confirmations and reminders

Post-appointment review request messages

Mobile application access

Booking Giant relies on third-party infrastructure and service providers, including GoHighLevel, messaging carriers, and payment processors.

3. Account Registration and Security

You must create an account to use the Services. You agree to:

Provide accurate and complete information

Maintain the security of your login credentials

Be responsible for all activity under your account

Booking Giant is not responsible for unauthorized access resulting from your failure to safeguard credentials.

4. Customer Responsibilities and Legal Compliance

You are solely responsible for:

Your business data and client data

All communications sent using the Services

Obtaining legally valid consent for SMS, email, and review requests

You agree to comply with all applicable laws, including:

The Telephone Consumer Protection Act (TCPA)

The CAN-SPAM Act

State privacy and consumer protection laws

Booking Giant is a service provider only and does not provide legal advice or monitor communications for compliance.

5. Subscription Fees and Billing

Services are provided on a month-to-month subscription basis

Fees are billed in advance and are non-refundable

No refunds or credits are provided for partial months

Failure to pay may result in suspension or termination

Booking Giant may change pricing with reasonable advance notice. Nothing in this section limits Booking Giant’s obligation to correct billing errors if required by law.

6. Third-Party Services and Service Availability

The Services integrate with third-party platforms and providers. Booking Giant:

Does not control third-party services

Does not guarantee uptime, availability, or message delivery

Is not responsible for failures, delays, filtering, or outages caused by third parties

Use of third-party services is at your own risk. Booking Giant does not provide any service-level agreement (SLA).

7. Intellectual Property

All software, branding, and platform content (excluding your data) are owned by Booking Giant or its licensors.

You are granted a limited, non-exclusive, non-transferable license to use the Services during an active subscription.

You may not:

Copy, reverse engineer, or resell the Services

Use the Services to build or support a competing product

8. Data Ownership

You retain ownership of your business and client data.

You grant Booking Giant a limited license to process such data solely to provide the Services, as described in our Privacy Policy.

9. Suspension and Termination

Booking Giant may suspend or terminate your access, with or without notice, if you:

Violate these Terms

Fail to pay fees

Engage in unlawful, abusive, or harmful conduct

Upon termination:

Your access to the Services will cease

Booking Giant may delete or anonymize data after a reasonable period, unless retention is required by law

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOKING GIANT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

BOOKING GIANT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM

12. Indemnification

You agree to indemnify and hold harmless Booking Giant from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of:

Your use of the Services

Your communications with clients

Your violation of law or third-party rights

13. Force Majeure

Booking Giant shall not be liable for delays or failures in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, labor disputes, carrier failures, government actions, or internet or infrastructure outages.

14. Governing Law and Venue

Except for disputes subject to arbitration under Section 15, these Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

15. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

a. Agreement to Arbitrate

Except as described below, you and Booking Giant agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration, rather than in court.

b. Federal Arbitration Act

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16) and applies to the maximum extent permitted by law.

c. Arbitration Procedure

Arbitration shall be conducted by a neutral arbitrator under the rules of a nationally recognized arbitration provider (such as the American Arbitration Association), unless otherwise agreed by the parties.
The arbitration shall take place in Tennessee, unless the parties agree otherwise.

d. Individual Claims Only (Class Action Waiver)

You and Booking Giant agree that:

Claims may be brought only in an individual capacity

Class actions, collective actions, private attorney general actions, and representative actions are not permitted

The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

e. Exceptions

Either party may:

Bring an individual claim in small claims court, if the claim qualifies

Seek injunctive or equitable relief in court to prevent unauthorized use or infringement of intellectual property

f. Costs

Each party shall bear its own attorneys’ fees unless otherwise required by law. Arbitration fees shall be allocated in accordance with the arbitration provider’s rules and applicable law.

g. Waiver of Jury Trial

YOU AND BOOKING GIANT EACH WAIVE THE RIGHT TO A JURY TRIAL.

16. Survival

Sections relating to intellectual property, data ownership, disclaimers, limitation of liability, indemnification, arbitration, governing law, and any provisions that by their nature should survive termination shall survive termination of these Terms.

17. Changes to Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the revised Terms.

18. Contact Information

Booking Giant
Email: [email protected]