Privacy Policy

Privacy Policy

Last Updated: 2/10/2026
Company Name: Jackson Crawford

Booking Giant (Jackson Crawford) (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and safeguard information in connection with our reputation management, messaging automation, and marketing support services.

By using our services, participating in a review campaign, visiting our website, or interacting with our communication systems, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to deliver and improve our services.

Business Information

When a business enrolls in our services, we may collect:

Business name

Business address

Contact information

Google Business Profile details

Booking or scheduling platform data

Social media account access (if granted)

Operational preferences related to messaging and automation

Customer Information (Provided by Clients)

Our clients may provide customer data so that we can deliver review and communication services on their behalf.

This may include:

Customer names

Email addresses

Phone numbers

Appointment or transaction details

Customer feedback

Review content

For restaurants and similar businesses, customer information may be collected directly from customer-initiated interactions such as QR codes or tap-to-review devices.

 Clients are solely responsible for ensuring they have obtained proper consent to share this information.

2. How We Use Information

We use collected data strictly to operate and enhance our services.

This includes:

Sending review requests and follow-up communications

Facilitating customer feedback

Generating and publishing review responses

Creating social media content based on public reviews

Delivering analytics and performance insights

Improving automation workflows

Maintaining system security and reliability

We do not sell, rent, or trade personal data to third parties.

We do not use customer data for unrelated marketing.

3. SMS and Email Communications

Our services may involve sending SMS and email messages on behalf of our clients.

When contact information is provided:

Messages are sent for customer experience and feedback purposes

Opt-out mechanisms are included where required

Messaging frequency is limited to reasonable and relevant communication

Consent must be obtained by the client prior to providing contact data

Booking Giant functions as a service provider acting on behalf of the client.

 The client is responsible for complying with all communication laws, including but not limited to:

TCPA (Telephone Consumer Protection Act)

CAN-SPAM

CASL (where applicable)

We are not liable for unlawful contact lists supplied by clients.

4. Public Reviews and Content Usage

Customer reviews published on platforms such as Google are considered public information.

We may use publicly available reviews to:

Respond on behalf of the business

Create social media posts

Develop marketing materials

Produce case studies

We do not publish private contact details.

5. AI-Assisted Technologies

We use artificial intelligence tools to assist with generating professional review responses and communication content.

These systems:

Operate using review text and contextual business information

Are designed to avoid processing sensitive personal data

Function as decision-support tools, not human replacements

Clients may request tone adjustments or manual oversight when desired.

6. Data Security

We implement commercially reasonable safeguards designed to protect information from unauthorized access, disclosure, or misuse.

These measures include:

Secure software platforms

Access controls

Vendor due diligence

Industry-standard protections

However, no digital system can guarantee absolute security.

By using our services, you acknowledge this inherent risk.

7. Data Retention

We retain information only as long as necessary to:

Provide services

Maintain operational continuity

Meet legal obligations

Resolve disputes

Upon termination of service, data may be deleted or anonymized unless retention is required.

8. Third-Party Platforms

Our services integrate with third-party providers such as:

Messaging platforms

CRM systems

Review platforms (e.g., Google)

Social media networks

Automation tools

These platforms operate under their own privacy policies.

Booking Giant is not responsible for the privacy practices or operational changes of third-party services.

9. Client Data Responsibilities

Clients agree to:

Provide only data they are legally permitted to share

Avoid uploading sensitive personal information

Maintain compliance with applicable privacy regulations

Notify us promptly of any data concerns

We reserve the right to suspend services if unlawful data practices are suspected.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or technological changes.

The “Last Updated” date will indicate the most recent revision.

Continued use of our services constitutes acceptance of the updated policy.

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights related to your personal data, including:

Requesting access

Requesting correction

Requesting deletion

Requests can be submitted using the contact information below.

13. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

Booking Giant
[email protected]
615-330-5564